Part-time Membership Ambassador - Processor

The Ronald Reagan Presidential Foundation and Institute

The Ronald Reagan Presidential Foundation and Institute (RRPFI) is the sole nonprofit organization created by President Reagan charged with advancing his legacy and principles – individual liberty, economic opportunity, freedom and democracy, peace through strength, and national pride.

The Foundation is a non-partisan organization which sustains the Ronald Reagan Presidential Library and Museum in Simi Valley, CA, the Reagan Center for Public Affairs, the Presidential Learning Center, The Air Force One Pavilion, the award-winning Reagan Leadership Center, and the Reagan Institute, which carries out the Foundation’s mission in Washington, DC.

The Reagan Library houses over 55 million pages of Gubernatorial, Presidential, and personal papers and over 60,000 gifts and artifacts chronicling the lives of Ronald and Nancy Reagan.  More information is available at www.reaganfoundation.org.   

Position Available

The RRPFI is seeking a part-time Membership Ambassador-Processor, to greet guests visiting the Ronald Reagan Presidential Library and Museum, discuss admissions and membership options, and provide existing members with personalized guidance. The person hired for this position must be enthusiastic as well as detail and customer service oriented. 

Duties and Responsibilities

As a Membership Ambassador-Processor, you will report to the Director of Visitor Services. You will be expected to perform such specific duties and responsibilities as are related to this position and any additional duties hereafter assigned.  Your responsibilities will include:

• Working alongside the Visitor Services Associates, assisting guests at the Ronald Reagan Presidential Library and Museum with general ticket purchase requests at check-in.

• Welcoming existing members as they arrive, assisting with membership renewals, upgrades and exhibit tickets, and providing additional personalized assistance or follow-up as needed.

• Processing new and renewed membership in the database, printing, and mailing membership materials to members when necessary. 

• Working closely with Membership Ambassador Sales team members to accurately process payments of membership sales, audio tour sales and exhibit tickets.

• Ensuring proper benefits are provided to President’s Circle Members when they visit the Library. 

• Maintaining accurate database information.

• Assisting in identifying potential major donors; referring prospects to the Development office.

• Meeting or exceeding annual membership and fundraising goals.

• Participating as a member of the Development team in RRPFI fundraising projects and programs.

• Closing out of registers, reconciling receipts and cash, and balancing all transactions entered into databases at end of shifts.

• Other duties as assigned.
  

Qualifications

• High school diploma/GED required.

• The successful candidate must be passionate about President Ronald Reagan’s legacy and principles.

• Prior retail and customer service experience is desired.

• Must be reliable, punctual, accountable and professional.

• Ability to analyze, evaluate and follow through on membership opportunities. 

• Attention to detail is a must.

• Must be courteous, efficient and possess a positive attitude along with excellent interpersonal and listening skills.

• Must have the ability to interact with a diverse patron population.

• Basic math and computer skills in Microsoft Office are required.  Knowledge of point-of-sale programs is desired. SalesForce experience is a plus, but training will be provided.

• Proven ability to think strategically and adapt well to change.

• Available to work weekends, evenings, some holidays and special events.

• Available to work 18-28 hours per week.

Salary/Benefits/Location

• This is a non-exempt regular part-time position with weekends required, along with some evenings.

• This position will be compensated on an hourly basis starting at $17.45 per hour and employees are eligible for overtime; employees are also entitled to individual and group commissions based on membership sales.   

• Employees will have the opportunity to participate in a generous retirement program.

• The position will be located at The Ronald Reagan Presidential Foundation and Institute, Simi Valley, California. 

Work Environment/Physical Demands

Characteristics of the work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed while standing, sitting or walking with occasional bending, reaching, lifting and carrying of printed materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Ronald Reagan Presidential Foundation and Institute is an Equal Opportunity Employer.

To respond to this opportunity, please send thoughtful cover letter and resume to: membershipdept@reaganfoundation.org.